General Terms and Condition

I. This website is owned and operated by SweetHeart Rose
II. By accessing, browsing or using this website, you agree to all terms, conditions and disclaimers.
III. SweetHeart Rose may amend these terms and conditions from time to time. Any amendment is effective immediately.


Delivery Fee Quote
Prior to checkout, SweetHeart Rose agrees to quote and/or display the delivery fee.
Delivery Times
The delivery time selected by the customer is the latest the delivery can be made. The delivery can be made anytime, up to or before, the selected delivery time.
Contact Details
Customers must supply SweetHeart Rose with a valid phone number and contact email.
SweetHeart Rose accepts no liability arising out of failure to contact a customer, where the contact details were not supplied, were invalid or incorrect.

Delivery Address
I. It is the obligation of the customer to ensure the recipient’s delivery address is correct.
II. Failure to provide the correct delivery details may result in incorrectly delivered goods, undelivered goods and additional redirect or redelivery fees.
III. SweetHeart Rose accepts no liability for incorrectly delivered or undelivered goods, where the customer made no reasonable attempt to correct the address within a reasonable period of time and/or SweetHeart Rose acted reasonably when delivering the goods.
IV. Once delivered in accordance with the delivery instructions, the product becomes the responsibility of the customer.

Alteration and Amendments To Orders

We are unable to provide any alterations or amendments (including cancellations) for orders that have already been prepared and/or are in transit.
SweetHeart Rose reserves the right to refuse alterations and amendments.

Trademarks, Copyrights And Restriction

I. All material on websites owned, operated, licensed or controlled by SweetHeart Rose, including but not limited to images, illustrations, audio clips, and video clips, is protected by copyrights, trademarks, and other intellectual property rights which are owned and controlled by SweetHeart Rose its related companies or by other parties that have licensed their material to SweetHeart Rose.
II. Material on any website owned, operated, licensed or controlled by SweetHeart Rose is solely for your personal, non-commercial use. Such material may not be copied, reproduced, republished, modified, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means, without the express prior written consent of SweetHeart Rose.
III. Use of the materials on any other website or networked computer environment, or use of the materials for any purpose other than personal, non-commercial use is a violation of SweetHeart Rose copyrights, trademarks and proprietary rights and is prohibited.


Pricing and Transaction

I. All prices, unless otherwise stated, are quoted in CAD.
II. Product prices do not include delivery fees.

Product Range

I. Customers will be informed when a selected product is not available in the delivery location.
II. When a product is unavailable in your chosen location SweetHeart Rose may be able to offer you an alternative product.

Substitution and Seasonal Availability Disclaimer
I. SweetHeart Rose endeavours to fulfil orders in compliance with product descriptions, however orders may be subject to seasonal and product availability.
II. SweetHeart Rose reserves the right to substitute products and items when necessary. Utmost care is taken to ensure the final product is as similar in quality to the requested item. Substitutions and alterations to the style of a product will be of similar quality and value.

Photography and Products
For photographic purposes containers such as dishes, glasses or other props may be used for display purposes and are not included with the final product. The itemised product description available on the product page outlines the contents of final products.